Privacy Policy

We may collect information you provide when placing an order, creating an account, contacting support or completing a form. This can include your name, email address, phone number, billing and delivery address, order details and the contents of your messages.

Limited technical information, such as browser or device details and server logs, may also be processed to operate and protect the website.

Information may be used to:

• Process and fulfil orders and deliveries.
• Respond to questions and provide customer support.
• Manage customer accounts and order records.
• Maintain website safety and prevent misuse.
• Meet applicable legal and accounting obligations.

When you make a purchase, relevant details may be processed by payment providers and delivery partners to complete your transaction. Depending on the payment method, payment information may be collected directly by the provider rather than stored by GuguBugu.

Please review the applicable provider’s terms and privacy policy when using its service.

We do not sell personal information. We may share the minimum information reasonably needed with trusted service providers supporting payments, delivery, website operations, customer support or legal compliance.

Information may also be disclosed where required by law or when necessary to protect legitimate rights and security.

We use reasonable organisational and technical measures designed to protect information from unauthorised access, loss, misuse or alteration. No online transmission or storage method can be guaranteed completely secure, so we cannot promise absolute security.

Information is retained for the period reasonably needed to fulfil the purposes described in this policy, maintain transaction and business records, resolve disputes and satisfy legal requirements. The period can vary according to the type of record and the reason it was collected.

Depending on the laws that apply, you may have rights to request access to, correction of or deletion of certain personal information, or to raise an objection to particular processing.

Contact us to make a request. We may need to verify your identity before taking action, and some information may need to be retained to meet legal obligations.

Our website may link to third-party websites or services for your convenience. Those websites are operated independently and may have their own privacy policies, terms and security practices.

We do not control external websites and recommend reading their privacy information before sharing information with them.

Our website is not intended to invite children to provide personal information without appropriate authorisation. If you believe a child has provided information to us inappropriately, please contact us so we can review the situation.

We may revise this policy when our services, practices or applicable requirements change. Updates will be posted on this page, and the date at the top will be revised when appropriate. Please revisit this page periodically.